Receipt and work approval steps
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1
Device documentation: we record identity, serial number, apparent condition, accessories, fault and contact method, and give you a request reference.
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2
Inspection and quotation: for paid service, we clarify inspection, repair, parts, cost, expected date and any inspection fee before the chargeable action.
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3
Work approval: we do not perform additional paid work without your approval. Additional faults or repair blockers are explained before a new impactful action.
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4
Update and delivery: we follow up status, notify you of readiness, and deliver a work and parts statement, inspection result and cost after verifying the recipient or delegate.
Basic timelines
| Item | Period or rule |
|---|---|
| Service quotation validity | 7 days unless stated otherwise |
| Some out-of-warranty repairs | May reach 45 days depending on part and preparation; date set before approval and updated on delay |
| Warranty for out-of-warranty replacement part | 90 days from actual delivery; longer announced warranty applies to covered scope |
A long duration does not exempt us from follow-up and reporting delays.
Data and software protection
Back up your important data whenever possible. Tell us if the fault prevents copying or if data needs special protection.
Access is limited to what is necessary for authorized inspection, and diagnostic alternatives that reduce file access are considered.
Handing over the device does not permit automatic formatting. We explain the need for erasure or reinstallation and its impact, and obtain appropriate approval before execution.
The policy does not exempt the center from proven error or unauthorized data use.
Parts and delivery
| Element | Rule |
|---|---|
| Replacement part | Type, condition and warranty are stated before approval; not described as original without proof |
| Old part paid for | Its fate is explained and it is returned if requested, unless authorized exchange, environmental requirement or stated warranty condition applies |
| Delivery proof | Identity or delegation is verified; paper document is not exclusively required if valid verification is possible |
| Delivery signature | Proves receipt of device and accessories; does not waive objection to hidden defect or repair fault |
Customer delay in pickup
We contact you to schedule pickup of the ready device. Any storage fee needs to be announced at contracting, with a grace period and provable notice before charging.
No retroactive fee is applied, and the device cannot be disposed of without proper basis and procedure.
The storage fee in the previous draft needs separate approval; this text does not create an effective fee.
Delivery is not withheld for an unannounced fee or waiver of an independent claim.