Shipping scope and durations
| Destination | Typical duration | Delivery cost |
|---|---|---|
| Inside the Capital Municipality | One business day | Standard delivery is free if the product value reaches USD 300 or equivalent at the agreed exchange rate; cost below the threshold is shown before payment |
| Outside the Capital Municipality | 2–3 business days | Depends on governorate, destination and quantity; shown in quotation and paid in advance unless otherwise agreed |
The duration starts after verifying the required payment or approving cash on delivery, and completing the agreed address, specifications and preparation.
Additional upgrade or preparation time is disclosed before confirmation. A business day is the announced operating day except official holidays.
In case of transport delay, road closure or bad weather, we explain the cause and updated available date. You may request appropriate handling, including cancellation if fulfillment is impossible per shipment status and applicable rights.
Shipping discounts and cost
We do not request a new shipping amount after the order departs without prior approval, and do not use an unclear price range.
Merging your shipment for a discount requires clarifying the discount value, new schedule and your approval.
Free shipping linked to the club or a campaign is subject to order and area conditions; not every member or governorate automatically qualifies.
Device inspection and seal condition
| Condition | Action |
|---|---|
| Used device | We inspect it and document its condition; photos or a video may be arranged with sales |
| New sealed device | We clarify whether it will arrive sealed, or be opened for inspection or upgrade |
| Optional opening at your request | We clarify the impact of opening on no-fault withdrawal and document your approval before execution |
| Opening by us without your approval | We do not rely on this opening to reject your request |
Defect and non-conformity rights remain preserved under agreed opening.
We use appropriate shock protection, a strong outer box, void fill preventing movement and clear sealing.
Agreed accessories, the invoice or access method, and warranty information are enclosed. Packaging photos are optional by agreement, not a condition for claiming your rights.
Receiving steps and reporting
The 24-hour window is organizational; it does not automatically drop an established right, proven claim or hidden defect that appears later.
Inability to inspect in front of the courier does not drop rights. Delivery signature proves receipt, not waiver of hidden defects.
-
1
Track the shipment: we provide a tracking number if the carrier supports it, or delivery party details.
-
2
Inspect the package: document visible damage or shortage. Inspect the device and accessories in front of the courier whenever their procedures allow.
-
3
Record the issue: you may refuse delivery if there is clear damage or order discrepancy, stating the reason and contacting us.
-
4
Report promptly: please send visible damage or shortage reports within 24 hours of receipt, with photos when possible to facilitate carrier follow-up.
Transport responsibility and redelivery
| Cause | Responsibility or handling |
|---|---|
| Loss or damage during transport we organize | We bear responsibility until delivery to you or your delegate |
| Shortage or damage attributable to us or our approved carrier | We complete, replace or refund as applicable, without extra shipping charge to you because of it |
| Wrong address or communication failure attributable to you | We clarify actual redelivery cost and agree on it before resending |
| Refusal due to defect or mismatch | Handled as a valid claim, not abuse of cash on delivery |
Provide a correct address and number, and inform us of any change before shipping.