Registration stages and required data
| Stage | Required | Result |
|---|---|---|
| Create account | Active phone and one-time code verification | Customer account; no username or password for normal login |
| Submit purchase request | Name, contact, governorate, delivery method and address when needed | Completion of order fulfillment data only |
| Join the club | Choosing membership and completing required fields and accepting club policy | Optional membership after activation confirmation |
The login code is sent via WhatsApp first, and SMS is a fallback when available.
You do not need to repeat saved correct information. You can purchase without completing the club profile or accepting marketing.
Phone change and account recovery
The code proves access to the phone, but is not alone sufficient to prove civil identity or ownership of previous purchases in a dispute.
If you lose or change the number, contact us for proper verification before linking a new number to the account.
We keep orders linked to the correct account. We do not transfer accounts or merge records merely because names or numbers are similar.
Account security
Enter the login code only in the official verification interface. A sales employee will not ask you to send it in a chat or share a password or wallet PIN.
A cooldown between code attempts or additional verification may be imposed to prevent abuse.
Report unauthorized activity immediately. We review the incident and do not automatically hold you liable just because activity appeared in your account.
Duplicate accounts and closure
| Your choice | Effect |
|---|---|
| Logout or session expiry | Ends the session without deleting orders or canceling a valid claim |
| Stop marketing | Stops promotional messages according to your choice |
| Withdraw from club | Handled per club policy; does not automatically close the purchase account |
| Request account closure | Handled with existing obligations and retention periods stated in the privacy policy |
Multiple accounts to exploit offers and rewards are prohibited. Unintended duplication is handled after verification while preserving rights and avoiding merging different people.