Message types and conditions
| Type | Examples | Sending condition |
|---|---|---|
| Service messages | Login code, requested quotation, sale and payment, invoice, shipping, return, complaint and security | As needed for the action and via the appropriate channel; without disguised marketing |
| Marketing messages | Campaigns, unsolicited offers, new products and club promotional content | Clear consent per channel such as WhatsApp, SMS, email or device notifications |
| Specific alert you requested | Reminder for an offer or product restock | Topic and channel stated at request, with cancellation option |
Subscription rules
Marketing checkboxes are not pre-selected. Subscribing to one channel does not include other channels.
Purchase, club membership or technical allowance of browser notifications does not grant open consent for every marketing purpose.
A specific alert does not guarantee instant delivery or product availability when opened.
Stopping messages
Opting out is free and does not cancel membership or purchase rights. Service messages for an active order or account security may continue, with an alternative channel considered when available.
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1
Use the unsubscribe link or account settings if available, or send a stop request to the official channel.
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2
We stop subsequent promotional sending after recording your request, and review the schedule to prevent continued sending after withdrawal.
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3
If you receive a message you did not consent to, contact us to review the subscription and correct the error.
Choice proof and communication protection
We record consent or rejection time, channel, purpose, accepted text and change date.
Your number is not transferred to another partys marketing without separate appropriate consent.
Promotional invitations are not sent to your friends just because a member entered their numbers.