Offer information before participation
| Condition group | What the campaign must clarify |
|---|---|
| Benefit and value | Discount, shipping or other benefit, its value, calculation method and cap |
| Product scope | Qualified products, categories and exclusions |
| Duration and quantity | Start, end and limited quantity or usage count |
| Customer conditions | Accounts, club members, activated tier or eligible areas |
| Order limits | Minimum order and usage limits when applicable |
| Redemption method | Required step such as offer approval or payment confirmation and any reservation window |
| Stacking and settlement | Stackable benefits and effect of cancellation, return and coupon reuse |
The general payment window does not automatically extend a shorter offer. Offer reminders do not reserve the product or guarantee availability.
Coupon usage steps when enabled
The coupon is a specific promotional benefit, not cash or wallet credit.
A coupon assigned to a specific account is not sold or transferred. Sharing a public code is subject to the campaign, and does not prevent sharing public product links.
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1
Submit the code before confirmation: enter it in the dedicated field or send it to the sales specialist when officially enabled.
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2
Review eligibility: the system or team verifies validity, customer, products and announced limits, and explains any rejection reason.
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3
Review price: accepted benefit and stacking result appear before order approval.
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4
Usage is recorded with the sale: trials and inspection do not permanently consume the coupon; usage is recorded upon successful sale confirmation per campaign, and temporary reservation is released if the process is not completed.
Stacking discounts and benefits
| Situation | Application rule |
|---|---|
| Points with coupon, offer or membership benefit | Allowed or prohibited by the campaign; result shown before confirmation |
| No clear stacking statement | Conflicting benefits are not stacked; final choice approval is required |
| Percentage discounts | Calculation basis, order and cap are clarified; percentages are not all applied to the original price |
| More than one free shipping benefit | The same benefit is not repeated in the calculation |
Offer expiry, cancellation and return
The offer may end for new orders upon reaching the limit or duration, while respecting the active accepted offer or confirmed sale per agreed reservation and redemption terms.
Errors and fraud are handled with documentation, without arbitrary withdrawal of a valid benefit.
Partial cancellation or return settlement is calculated based on amount paid and campaign terms at confirmation. The discount is not refunded in cash, and coupon reactivation possibility and campaign expiry effect are disclosed in advance.
If the order is cancelled by us due to inability to fulfill, the valid benefit is preserved or an equivalent agreed solution is provided.
Reminder for a specific offer
Choosing a reminder is limited to the specific offer and channel, and does not subscribe the customer to all campaigns.
Alert delivery depends on the messaging service, and does not guarantee product availability when the message is opened.