Commercial warranty periods
| Product category | Period and coverage |
|---|---|
| New laptop | One year per the guarantor and device terms |
| Specific new devices | 3 years if device description and invoice state so |
| Used laptop | One month for covered faults stated at sale |
| Batteries, chargers and accessories | Duration and coverage announced for each accessory in its description and invoice |
The invoice or warranty document states the guarantor, start date, duration and scope.
It is not assumed that every device has an authorized local agent warranty, or that all accessories carry the same duration.
Consumer rights established by law exist alongside the commercial warranty.
Handling and entitlement proof
We inspect the covered fault and repair or replace the defective part without labor charges within coverage.
If repair is impossible, we clarify the appropriate settlement. The phrase warranty is repair only does not prevent a legal right to exchange or refund value.
Provide the device number and purchase proof. An invoice copy can be restored by matching; a paper original is not required if the transaction is proven by valid means.
Exclusions and application controls
| Exclusion reason | Application control |
|---|---|
| Misuse, breakage or liquids | Damage link to the claimed fault is explained |
| Heat or inappropriate electricity | Cause and its effect on the fault are explained |
| Modification or repair causing the fault | Causal relationship, guarantor terms and law are considered |
| Software, viruses or excluded coverage | Per announced warranty scope |
Opening or upgrading the device does not automatically drop all rights. Absence of a published manufacturer policy does not generally exempt the seller from obligations.
If an account lock or activation prevents inspection, we request safe handling; the lock is not automatic proof of another fault exclusion.
Handling periods and delays
| Status | Action |
|---|---|
| Usual covered repair | Typical period up to 14 days, with clarification of parts shortage, holidays and updated date |
| Repair exceeds or parts wait exceeds 15 days | Escalate to arrange suitable solution such as temporary device, replacement or settlement when due, with solution and date fixed in writing |
We record receipt, diagnosis, parts request and status updates to explain delay reasons.
A temporary device is not a general commitment before an approved loan service and its terms. Previously granted customer obligations are preserved.
No automatic usage ratio is deducted for a defect that legally requires refunding value. Any other optional settlement states its value and basis, and requires customer approval without reducing rights.
You may object to diagnosis or settlement through customer service.