Steps to complete a purchase
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1
Submit your request: choose the product, specifications, upgrades and quantity, verify your phone and complete order data. You may inquire through the official channel.
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2
Receive a quotation: the specialist reviews availability, device condition and preparation, and sends product details, add-ons, discounts, shipping, currency, payment method and validity periods.
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3
Approve the applicable version: review the quotation and explicitly approve it. Any change to price, specifications or delivery requires an updated version and new approval; silence is not acceptance.
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4
Receive sale confirmation: official confirmation is issued after accepting the quotation, verifying availability, and receiving the required payment or approving cash on delivery in writing. It states paid and remaining amounts.
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5
Follow preparation and delivery: once conditions are met, we inspect, package and ship the order or prepare it for pickup, document delivery and send the invoice and appropriate payment proof.
Device reservation and payment window
| Element | Rule |
|---|---|
| Cart or purchase request | Do not reserve a unit from stock |
| Actual reservation | Separate notice specifying the device or quantity and reservation expiry |
| Reservation basis | Payment verification, cash-on-delivery approval, or an approved temporary reservation |
| Usual payment window | 48 hours from quotation approval unless the quotation states a different window before approval |
| Price, reservation and promotion validity | Each has its own expiry; the payment window does not automatically extend a shorter reservation or promotion |
If the window expires without payment, the unconfirmed offer ends and the expired reservation is released.
Before late payment, request reconfirmation of price and availability. If the amount arrives late, we agree on an updated fulfillment or refund without imposing an alternative.
Available payment methods
| Method | Usage condition |
|---|---|
| Bank transfer | Transfer to the approved official account |
| Transfer via approved exchange | Transfer to the announced beneficiary |
| Electronic wallet | Using the wallet and approved collection details |
| Cash on delivery | For qualified orders and areas after prior agreement |
The official payment methods page and approved quotation are authoritative. Verify the beneficiary, currency and amount before transferring.
Verify through official channels any sudden account change, and do not follow instructions from an unknown number.
Payment verification and fees
Send the payment notice and order number for matching. Payment remains under review until the amount is actually received; a transfer image alone does not prove collection.
In case of duplicate deduction or amount discrepancy, we review the financial reference and handle the excess without duplicating the order.
Fees, including payment provider fees borne by the customer, are disclosed before approval. No fee is added without prior disclosure.
No refund fee is deducted due to our error or inability to complete the sale, and amounts are not converted to store credit without the customer choice.
Currency and invoice
Prices are displayed in US dollars, Saudi riyals and Yemeni rials. The quotation states the agreed currency, payment currency, exchange rate, lock time and required amount in each relevant currency.
The exchange rate is not retroactively changed for an amount that was approved and paid according to the agreement.
The sale document includes both parties details, order and invoice numbers, date, device condition and specifications, serial number when available, cost, discounts, paid and remaining amounts and warranty terms.
A quotation and order receipt are not proof of payment. An invoice copy may be requested after verification; losing the paper copy does not cancel an established right in our records or through valid documentation.
Cancellation by order stage
| Status | Action and settlement |
|---|---|
| Before payment | Cancel the purchase request without fees |
| After payment, before shipping | Full refund within 3–5 business days from cancellation confirmation and verification of refund details; with reasonable exception for a special order you approved before execution |
| After shipment departs | We attempt to stop it; if not possible, the return policy applies, with defect and error rights preserved |
| Cancellation by us due to inability to fulfill | Refund without forcing an alternative or store credit |
A special order or irreversible preparation requires a clear description, price and cancellation impact before your approval.
Choosing a standard memory or storage upgrade does not automatically make the order non-cancellable.