Invoice first
It records coverage, price and serial number.
Almazen Online Policy Centre
Almazen Online Policies
This centre gathers the terms, policies and after-sales services, written clearly so you can understand your rights and responsibilities without searching through long pages.
Summary
What you need to know first
This is the practical summary; full details appear below.
Inspection decides
The service team confirms manufacturing defects after inspection.
Inspect on delivery
Photograph damage and report it on delivery day, within 24 hours at most.
Confirm before paying
Price, shipping and payment details are confirmed on the invoice first.
Personal answer
Get a quick answer
Choose product condition and delivery area to see the basic rule.
Quick result
The invoice and inspection report remain the final reference for each case.
All policies
Policy details
Open the section you need or use search to reach the right information.
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Shopping & Orders
Purchase, Payment and Cancellation Policy
The purchase path from initial request to invoice, payment methods and cancellation.
Availability, Pricing and Upgrades Policy
How stock, currencies, upgrades and final prices are displayed.
Shipping, Packaging and Delivery Policy
Timing, cost and what to inspect on delivery.
Returns, Exchange and Refund Policy
Handling depends on the claim reason and product condition.
Account & Membership
Account and Registration Policy
How to create an account, manage it, protect it and regain access.
Almazen Online Club Membership Policy
The club is a free and optional membership program.
Rewards and Loyalty Points Policy
How Almazen points are earned and redeemed, including referrals and VIP tiers.
Offers and Coupons Policy
Defines the terms of each campaign: who benefits and how.
Privacy & Communication
Privacy and Data Protection Policy
How we handle visitor, customer and club member data.
Cookies and Tracking Technologies Policy
How we use cookies, local storage and similar technologies.
Messages, Alerts and Marketing Policy
We separate service messages you request from promotional messages.
Complaints and Customer Service Policy
How to submit a complaint or inquiry and follow its outcome.
Almazen Care
Warranty in Almazen Care
Warranty service by ALMazen Computer for sold devices.
Maintenance in Almazen Care
Receiving, inspecting and servicing devices under active warranty or paid service request.
General Terms
Terms of Use and General Conditions
The basic rules for using the Almazen Online platform and transacting on it.
No policy matched your search. Try a shorter term or contact us.
Direct human support
Still have a question about your case?
Send the invoice number and a short description of the issue, and the team will guide you to the correct process.
This page is the simplified customer reference. In case of conflict, the invoice, product condition and technical inspection apply.